Description
We are seeking an experienced Manager, Software Engineering to lead engineering teams within the Mastercard Rewards Platform , a global, multi-tenant platform supporting 400+ customers worldwide and processing millions of data transactions per day.
This role requires a strong balance of people leadership, technical execution, service ownership, operational accountability, and stakeholder communication. The ideal candidate should lead with strong DQ , Decency Quotient and EQ , Empathy Quotient, while ensuring the team delivers scalable, reliable, secure, and modern platform capabilities.
Key Responsibilities
- People Leadership & Team Development: Lead, mentor, and develop a high-performing software engineering team. Build a culture of ownership, collaboration, accountability, trust, and continuous improvement.
- Service Ownership & Accountability: Own the services, applications, APIs, data pipelines, and platform capabilities managed by the team. Drive end-to-end accountability across design, development, testing, deployment, production support, and continuous improvement.
- Delivery Execution & Engineering Excellence: Drive predictable delivery across platform enhancements, modernization initiatives, customer needs, compliance items, and operational improvements.
- Technical & Platform Leadership: Provide technical guidance to the team while partnering closely with Architects and Principal Engineers on solution direction.
- Operational Excellence & Production Readiness: Own operational readiness for team-owned services, including monitoring, alerting, runbooks, incident response, and release readiness.
Required Experience & Skills
- Proven experience managing software engineering teams in enterprise-scale environments.
- Strong people leadership skills with ability to coach, mentor, motivate, and develop engineers.
- Strong DQ and EQ with demonstrated ability to lead with empathy, fairness, accountability, and transparency.
- Experience owning and operating production services in a high-volume, mission-critical platform.
- Strong understanding of full stack engineering, backend services, APIs, data pipelines, databases, and integrations.
- Experience with cloud platforms, private/public cloud environments, containers, CI/CD, observability, and DevOps practices.
Preferred Qualifications
- Experience in financial services, payments, rewards, loyalty, or large-scale customer-facing platforms.
- Experience supporting globally distributed, multi-tenant platforms.
- Experience with legacy modernization and cloud-native transformation.
- Experience improving production stability, operational readiness, and engineering maturity.