Description
We're looking for a Network Automation AI Engineer to design, build, and operate AI agents that automate network operations, ITSM, and lifecycle management across a large enterprise network estate.
You'll combine traditional network automation (Cisco, Itential, ServiceNow) with modern agentic AI (LLM orchestration, MCP tool integration, RAG) to build production-grade, safety-gated automation.
Responsibilities
- Design and build AI agents that interact with network infrastructure via Model Context Protocol (MCP) servers or custom tool integrations
- Write and iterate on system prompts/instructions that ground LLM behavior in real tool schemas, enforce anti-hallucination discipline, and avoid unsafe automation
- Integrate agents with ITSM platforms (ServiceNow) for incident, change, and CMDB data, and with network orchestration platforms (Itential) for workflow execution
- Build human-in-the-loop approval workflows for any agent capability that can modify production network state
- Develop and maintain backend services exposing agents via REST/A2A/JSON-RPC protocols
- Containerize and deploy agents with per-agent configuration, environment isolation, and secrets management
- Instrument agents with observability for tool I/O, session traces, and audit trails
- Collaborate with network engineering teams to translate operational runbooks into agent capabilities
- Own RBAC/token propagation and security review for agent-to-tool and agent-to-user authentication
- Test agents against live/staging MCP servers, validate tool schemas, and iterate on prompt engineering based on real session traces
- Document architecture decisions, known gotchas, and operational runbooks for the agent fleet
Required Qualifications
- Overall 10 Years and strong Python skills; experience building async services (FastAPI, asyncio)
- Hands-on experience with LLM application development: prompt engineering, tool/function calling, RAG, multi-turn session/state management
- Familiarity with agent frameworks and agent-to-agent/tool protocols
- Networking fundamentals: Cisco IOS/IOS-XE, LAN/WAN/wireless architecture, routing, switching, firewalls
- Experience with ITSM tooling (ServiceNow) and network orchestration platforms (Itential, NSO, or similar)
- Docker containerization and CI/CD pipeline experience (GitHub Actions or equivalent)
- Cloud platform experience (GCP preferred: Vertex AI, Cloud Run, BigQuery, Secret Manager)
- Strong understanding of security practices for automation that can modify production infrastructure
Benefits
(No benefits mentioned)
Why GSK?
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together.