Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Staff Engineer - OMS SRE, you will provide technical leadership for the reliability, stability, performance, and modernization of enterprise order management platforms.
The Staff Engineer - OMS SRE position is responsible for serving as the senior technical subject matter expert for IBM Sterling OMS production environments, leading complex troubleshooting efforts, driving root cause analysis, improving operational resilience, and influencing future-state order management architecture.
Responsibilities:
- Serve as the senior technical SME for IBM Sterling OMS production environments and mission-critical business processes.
- Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues.
- Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements.
- Develop automation solutions that reduce manual support activities and accelerate issue detection and recovery.
- Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts.
- Improve observability, monitoring, alerting, and operational readiness across OMS platforms.
- Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations.
Requirements:
- 7+ years of experience in software engineering, production engineering, site reliability engineering, or enterprise application engineering.
- 5+ years of hands-on experience supporting IBM Sterling OMS in complex, high-volume production environments.
- 5+ years of strong expertise in Sterling OMS order lifecycle processes.
- 3+ years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies.
- 5+ years of experience working in complex production issues, lead critical incident resolution, and perform effective root cause analysis.
- Must be willing to work on on-call support /call rotation
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Pay Range: $118,450.00 - $260,590.00