Trainee

We are seeking a highly motivated and detail-oriented Trainee to join our growing team in Kathmandu, Nepal. This role offers an excellent opportunity for recent graduates and early-career professionals to build a strong foundation in healthcare operations, medical claims management, data processing, and client service.

The ideal candidate is eager to learn, possesses strong communication skills, demonstrates a high level of accuracy, and thrives in a fast-paced, collaborative environment. Candidates with internship experience, customer service exposure, or operational support experience are encouraged to apply.

Key Responsibilities

• Support the submission and processing of medical claims to insurance payers in accordance with established guidelines and procedures.
• Assist in the accurate posting and reconciliation of patient and insurance payments.
• Perform data entry, claims processing, auditing, and operational support activities while maintaining quality standards.
• Review claims and related information to identify discrepancies, missing documentation, or data inconsistencies and take appropriate action.
• Ensure data accuracy, integrity, and compliance with operational processes and service-level expectations.
• Contribute to daily productivity and quality objectives while maintaining attention to detail.
• Participate in cross-functional training to gain exposure to multiple operational processes and workflows.
• Complete assigned projects, training programs, and additional responsibilities to support business needs.

Required Qualifications

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer service skills with the ability to communicate professionally and effectively.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail and commitment to delivering high-quality work.
• Positive attitude, curiosity, and willingness to learn in a dynamic environment.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently as well as collaboratively within a team environment.
• Flexibility to work night shifts.

Preferred Qualifications

• Internship or prior experience in operations, administration, healthcare services, customer support, or related fields.
• Experience in customer-facing, client-facing, or service-oriented environments.
• Working knowledge of Microsoft Excel and basic data analysis concepts.
• Exposure to healthcare operations, medical claims processing, BPO, shared services, or revenue cycle management environments.
• Demonstrated ability to learn new systems, processes, and technologies quickly.