Description
We are seeking a Technical Customer Service Analyst (B2B) to join our Customer Operations Services team. As the face of Mastercard, you will provide operational and technical support to our external B2B customers and internal business partners.
Responsibilities:
- Analyze a wide variety of customer business and technical inquiries, providing end-to-end ownership
- Proactively identify and resolve customer issues
- Collaborate with others to implement solutions according to Mastercard and customer needs
- Demonstrate strong technical competency and adaptability in a fast-paced environment
- Provide world-class customer experiences and integrate new products into existing B2B support models
- Teach and coach others, and be a subject matter expert in at least one core discipline
Requirements:
- Bachelor's degree or equivalent work experience in business, finance, or information technology
- Superior skills supporting internal and external B2B customers
- Financial acumen and strong understanding of the four-party payment process model
- Experience with Splunk and SQL
- Fluent English
- Excellent interpersonal and communication skills
- Advanced computer skills (mainframe, Microsoft Office)
- Strong analytical, problem-resolution, and project management skills
Benefits:
- Opportunity to work with a global leader in the payments industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities