Description
At Capital One, you will be the heartbeat of our branch as a Full Time Branch Ambassador. Your role involves providing exceptional hospitality, building relationships, and blending friendly service with cutting-edge digital innovation. You will execute high-volume cash transactions accurately, maintain a compliance-first mindset, and educate clients on mobile banking and digital tools.
Responsibilities:
- Execute high-volume cash transactions with 100% accuracy
- Maintain a compliance-first mindset to ensure security and regulatory standards are met
- Educate clients on mobile banking, remote deposit capture, and contactless payments
- Identify personal or business goals and pair them with the right digital tools or banking solutions
- Provide exceptional hospitality and ensure customers feel welcome
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
- Tech fluency and ability to teach others how to use digital tools
- Precision and detail in executing transactions and following procedures
- Adaptability in a fast-moving environment
Benefits:
- Comprehensive benefits package
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care