Description
At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, providing outstanding hospitality and blending friendly, attentive service with cutting-edge digital innovation.
The Guardian of Trust & Accuracy: You execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset to keep our customers' assets safe.
The Digital Concierge: You educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
The First-Line Consultant: You identify needs and pair them with the right digital tools or banking solutions to help clients succeed.
The Hospitality Lead: You greet customers and ensure no one feels like just a number, balancing efficiency with warmth.
What You Bring
- A Hospitality Heart: You make people feel welcome and heard.
- Tech Fluency: You are an early adopter of apps and digital tools and love teaching others.
- Precision and Detail: You get numbers right every time and follow procedures.
- Adaptability: You enjoy a fluid workspace with changing priorities.
- Curiosity: You seek to improve the customer journey.
Why Join Us? This role offers a comprehensive benefits package, investment in your confidence and growth, and an inclusive environment.
The Perks
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
Essential Functions
- Support surrounding Branches within a 50-mile radius
- Flexible schedule, including weekends
- Ability to adapt to business-driven schedule adjustments
- Attend required training sessions
- Lifting up to 25 pounds and standing for extended periods
- Regular and consistent attendance
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience