Description
You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service.
Responsibilities:
- Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
- Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
- Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
- Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
- Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
- Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
- Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.
Requirements:
- A minimum of five years of client management experience within health insurance, preferably gained within an international company.
- Experience working with insurers or insurance policies in African markets.
- Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.
- Ability to independently manage a portfolio of clients and multiple simultaneous priorities.
- Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.
- Bachelor’s degree, preferably in Marketing or Business.
- Ability to travel when required.
Nice to Have:
- Working knowledge of Agile project management; certification is preferred.
- French or Portuguese language skills.
Benefits:
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program