Description
Make a difference by joining the Leidos TRICARE team in Atsugi, Japan as a TRICARE Beneficiary Services Representative (BSR). The BSR provides key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Conduct informational briefings for various events.
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess and escalate issues as needed for proper resolution.
- Maintain compliance with HIPAA regulations and confidentiality.
- Collaborate with team members and support remote work.
Basic Qualifications:
- High school diploma or GED.
- U.S. citizenship.
- Eligible to obtain and maintain ADP IT III clearance.
- 3+ years of customer service experience.
Essential Skills:
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective presentation skills.
- Ability to communicate tactfully with others.
- Self-starter with strong organizational and time management skills.
- High attention to detail.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Background in U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, or MHS Genesis.
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
Salary: The annual salary for this position is $32,000.