Description
We are seeking an experienced, high-impact Global Warehouse Strategy Manager to join our Warehousing & Logistics team in Singapore. In this strategic role, you will hold global end-to-end ownership for relationships with key external warehouse partners, lead high-stakes global supply chain projects, and act as the primary strategic nexus between HQ, regional teams (EMEA & APAC), and key internal business functions.
Responsibilities
- Global Partner Ownership & Governance: Serve as the global owner for relationships with key external warehouse partners. Lead performance reviews, track global metrics/SLAs, manage contract changes, and oversee multi-region projects to ensure best-in-class service to merchants.
- Cross-Functional & Market Needs Nexus: Function as the primary Point of Contact (POC) for commercial teams, Project Ops Managers, and Implementation Managers for the region. Systematically gather and aggregate regional market needs, channel feedback to HQ, and push standardized global process insights out to APAC and EMEA.
- Regional Mentorship & Decision Guidance: Elevate regional individual contributors through structured upskilling to achieve operational maturity, while maintaining high autonomy in solving complex bottlenecks.
- End-to-End Project Leadership: Lead and execute complex, cross-functional supply chain projects globally,ensuring seamless alignment, clear updates, and structured reporting to broader stakeholders across all business units.
- Merchant-First Service Excellence: Continuously optimize warehousing network performance to maintain low transit times, optimize order fulfillment costs, and ensure compliance (PCI, local regulatory) without compromising merchant experience.
Requirements
- 8 to 12+ years of experience in Supply Chain, with expertise in warehousing and operations management.
- Demonstrated background in direct or functional people management, mentoring team members, and driving alignment across distributed global teams.
- Proven track record of running end-to-end global supply chain initiatives on a global scale with superior communication skills and cross-functional execution.
- Strong self-starter and problem-solver with the ability to create and execute actionable plans.
- Collaborative communicator who aligns with diverse internal teams and external partners.
- Analytical mindset with proficiency in Excel and KPIs monitoring.
- Tech-savvy and enthusiastic about leveraging modern technology in supply chain operations.
- Deep familiarity with APAC and EMEA operational environments.
- Possess a global mindset, comfortable working across time zones and cultures.