Description
We are seeking a Product Lead to drive the evolution and optimisation of digital customer journeys after purchase, including self-service solutions, claims processing, and telematics-enabled engagement.
As a Product Lead, you will deliver concrete solutions and generate tangible results. You will leverage artificial intelligence and modern product management tools to accelerate time-to-market and focus on high-impact initiatives.
Key responsibilities:
- Transform ideas into functional prototypes using AI-powered tools and deploy autonomous A/B testing
- Design, test, and deploy rapid improvements to self-service and claims processes
- Use generative AI to design solutions, content, and experiments
- Leverage data analytics and AI to identify pain points and opportunities for improvement
- Deploy rapid improvements to customer journeys and continuously evolve them
- Collaborate closely with engineering, design, and data teams to deliver relevant and impactful solutions
- Prioritise impact over volume and focus on initiatives that enhance customer experience and business performance
Requirements:
- Action-oriented mindset with hands-on experience delivering products or features
- Strong AI literacy and ability to leverage AI tools for efficiency gains
- Excellent product judgement with a focus on impact over comprehensiveness
- Ability to navigate ambiguity and deliver results without a fully defined framework
- Fluency in both French and English
Nice to have:
- Experience with customer accounts, claims, or post-purchase journeys
- Background in experimentation, behavioural incentives, or engagement mechanisms
- Familiarity with mobility, telematics, or data-driven solutions
What we offer:
- Competitive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
- Hybrid and flexible work model
- Exceptional career development opportunities
- Competitive vacation policy with the possibility of purchasing additional days off
- Employee-led programs focused on diversity, equity, and inclusion