Description
We are seeking a Service & Engagement Team Leader to join our team at Target. As a Service & Engagement Team Leader, you will be responsible for leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver exceptional guest experiences.
Your main responsibilities will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments.
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviours and execution.
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- To be at least 18 years of age or older.
- Previous retail experience is preferred, but not required.
- The ability to lead and hold others accountable.
- Effective communication skills.
- The capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
In return for your hard work, Target offers a competitive salary range of $20.25 - $34.45 per hour, as well as a range of benefits, including comprehensive health benefits, 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.