Description
The Executive Team Leader Service & Engagement (Assistant Manager Front End) leads a team of Guest Advocates and Service and Engagement Leaders to deliver exceptional guest experiences. Responsibilities include:
- Building a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders
- Driving total store sales and understanding the team's contribution to profitability
- Anticipating staffing needs and talent planning
- Managing leaders to provide continuous education opportunities
- Engaging in development conversations and providing personalized recognition
- Establishing a culture of accountability and performance management
- Understanding business reporting and guest insights
- Responding to negative guest experiences and ensuring team support
- Managing schedules and staffing needs
- Promoting physical and digital offerings
- Utilizing guest survey reporting tools
- Leading the team to deliver an efficient and hassle-free guest pick-up experience
- Working a flexible schedule, including early mornings, evenings, and weekends
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Conflict management and leadership skills
- Ability to relate well with all levels of the organization
- Strong cognitive skills, including problem analysis and decision-making
- Ability to learn and adapt to current technology needs
- Physical demands, such as lifting and moving merchandise
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation