Description
Leidos is seeking a Rental Housing Customer Service Representative at our FHA Resource Center in Indianapolis, IN.
As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.
Responsibilities:
- Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.
- Handle backup calls from the public regarding buying homes and servicing their loans.
- Provide information and resources to customers to deliver customer service excellence.
- Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
- Document customer phone communications in an internal database.
Requirements:
- High School diploma or General Educational Development (GED) certificate.
- Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.
- Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
- 10:00 am – 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).
- English or Bilingual in English/Spanish is a plus - verbal and written.
Preferred Qualifications:
- Experience with HUD-subsidized multifamily apartments or public housing.
- Call Center (Omnichannel).
Benefits:
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per in the first year (prorated based on hours worked).
- Eleven paid holidays per year (prorated based on hours worked).
- Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans).
- Ongoing training opportunities to foster professional development.
Pay:
- $20-$22 per hour