Description
By joining Sedgwick, you'll be part of a global organisation that provides assistance to people around the world who are facing the unexpected.
We're seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. As a Customer Service Officer, you will handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia, manage inbound calls for Travel Claims enquiries, assist customers from Singapore & Hong Kong with Mobile Claims, address customer inquiries and feedback regarding our services, provide motor insurance claim support in line with guidelines, complete call logs and update our operating system, and commit to a rotational shift schedule.
To succeed in this role, you should have proficiency in computer skills, including Microsoft Office, strong time management abilities, excellent communication skills, both oral and written, and willingness to work on a rotating shift schedule.
We offer a supportive and inclusive work environment, opportunities for professional growth and development, and comprehensive benefits for your well-being.