Description
We are seeking a Manager, Site Reliability Engineer to support the Production Manager in overseeing a team of individual contributors who support the Card Transaction Services and Faster Payment Services.
This role combines line management responsibilities and hands-on technical support. The post holder will be accountable for both the successful delivery of technical outcomes and the leadership, development and wellbeing of a team of engineers.
Key Responsibilities
- Provide day-to-day leadership, coaching and support to team members.
- Support recruitment activities, including interviewing, selection and onboarding of new team members.
- Promote employee engagement, wellbeing and retention.
- Support succession planning and talent development within the team.
- Act as an escalation point for people-related matters and work closely with HR and senior leadership when required.
- Support and contribute to continuous improvement.
BASE24 Experience
Experience with BASE24 is ideal and related technologies in a live production environment is highly desirable, including:
- HP NonStop systems
- Pathway, GoldenGate, and electronic file transfer tools
- TACL, TAL, COBOL, SQL (Enscribe), Enform
- TACL scripting
- ATM Driving
- Card authentication, authorization, and EMV standards
- Protocols and standards such as ISO8583 and LIS5
- HSMs, cryptology and TLS
Additional Responsibilities
- Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling.
- Contribute to the production support strategy and roadmap, including technology selection.
- Collaborate with stakeholders to design and implement effective solutions.
- Investigate production issues and perform root cause analysis.
Skills & Experience
- Strong communication, organisation, and time management skills.
- Proven ability to troubleshoot complex systems under pressure.
- Experience in 24/7 support role.
- Experience in financial services or payments environments.
- Understanding of ITIL practices, change, and release management.
- Familiarity with Agile methodologies and team-based delivery.
- Experience with functional and non-functional deployments.
- Knowledge of programming or web technologies is an advantage.
- Strong analytical mindset with a focus on continuous improvement and tooling.
Personal Attributes
- Passion for production support, diagnostics, and reliability engineering.
- Proactive, self-driven, and committed to continuous learning.
- Collaborative team player with a flexible, adaptable mindset.
- Motivated to improve processes and embrace emerging technologies.
- Strong ownership mindset with a desire to make a meaningful impact.