Description
We are the Ministry of Housing, Communities & Local Government (MHCLG), working on initiatives that make a real difference to people's lives. Our work focuses on homes, local councils, and communities, always at the top of the political agenda.
The Service Delivery Manager will be part of our Operations Team within the Elections Digital team at MHCLG. This team manages the DES portfolio of electoral services, including:
- Register to vote
- Apply for a proxy vote
- Apply for a postal vote
- Apply for photo ID to vote (called a 'Voter Authority Certificate')
- Overseas Electors Renewals
- A product for electoral teams in Local Authorities to support electoral administration (EROP)
The goal is to improve existing services, especially for disabled and marginalized users, and strategically plan for future developments.
As a Service Delivery Manager, you will oversee the day-to-day operations of the Electoral Registration Officer Portal and its integrated systems. You will work closely with the product team on continuous improvement and focus on ensuring the portfolio has a strong and resilient cyber security posture.
Key responsibilities include:
- Overseeing the day-to-day operations of the ERO Portal and its integrated systems
- Driving continuous improvement initiatives with product and delivery teams
- Acting as a deputy for Delivery Leads when necessary
- Ensuring operational and technical documentation evolves with service enhancements
- Identifying and implementing service optimizations
- Managing a team of HEO and EO-level colleagues
The ideal candidate will have:
- Proven experience in delivering digital projects and products using agile methods
- Ability to build strong relationships with stakeholders like Local Authorities and suppliers
- Problem-solving skills to investigate system and service issues
- Good written and verbal communication skills with a strong customer service ethos
- Ability to communicate between technical and non-technical teams
Alongside your salary of £45,773 - £49,352 per year, Ministry of Housing, Communities and Local Government contributes £13,260 towards you being a member of the Civil Service Defined Benefit Pension scheme. Other benefits include tailored career pathways, flexible working, MyLifestyle Childcare Voucher, and Cycle to Work Schemes.
The application process involves a two-stage sift, testing behaviours, experience, strengths, and technical skills. The interview stage includes presentations and strength-based questions.