Description
We are seeking a Security Operations Center Operator to join our team in Mexico City. As a SOC Operator, you will be responsible for monitoring relevant events in Mexico, with a particular focus on the state of Tamaulipas and Mexico City.
Responsibilities:
- Monitor GPS tracking and traveler check-ins during transfers
- Prepare reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations
- Send real-time information and alerts to users while they are en route
- Develop standard tracking and communication protocols with travelers
- Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers
Requirements:
- Teamwork
- Strong communication skills
- Organized and able to multitask
- Analytical thinking
- High school diploma completed
- Intermediate English level (minimum B1)
- Availability to work rotating shifts
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)