Description
Spire Bristol Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.
Working hours and days
The ideal candidate will need to be able to provide full flexibility. Weekend work is very rare currently, but sometimes this might be required to fit the needs of the business. The successful candidate would be working 4 x 7.5 hour shifts each week - generally Monday-Friday. 6.30am earliest start and 8pm latest finishes. Day off will usually be Wednesday, but this can change due to the needs of the business.
Duties and Responsibilities
- Provide outstanding customer service, creating a professional, friendly and welcoming environment for all patients and visitors.
- Welcome and register patients on arrival, supporting them with self-service tablet check-in where required.
- Direct patients, visitors and contractors to the appropriate departments and facilities within the hospital.
- Respond to face-to-face and telephone enquiries, providing accurate information and assistance.
- Maintain accurate patient records and ensure all administrative tasks are completed efficiently.
- Work collaboratively with clinical and non-clinical teams to deliver an excellent patient experience and support the smooth running of reception services.
Who we're looking for
- A personable individual with the ability to work on own initiative as well as part of a team
- Good basic PC skills, including Word, Excel and Outlook
- Excellent customer service skills
- High degree of accuracy in administration
- Great communication skills at all levels
- Experience in a customer service environment
- Experience with information management systems
- Telephony experience
Benefits
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free off-site parking for staff