Employee Assistance Program, Clinical Counselor

We are seeking a Clinical Counselor to join our Employee Assistance Program (EAP) team at Aetna Mental Wellbeing. As a Clinical Counselor, you will play a vital role in delivering timely, high-quality mental health care to our members. You will provide on-demand single session consultations, clinical assessments, triage, and informational services via phone, video, or chat.

Key Responsibilities:

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Required Qualifications:

• Unencumbered valid behavioral health license in the State of California - LCSW, LMFT, LPCC or Clinical Psychologist.
• 1+ years of crisis intervention experience.
• Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.

Preferred Qualifications:

• 1+ years of EAP, Behavioral Health, or Social Services experience.
• Experience working with diverse populations.
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing.
• Call center work experience.
• Experience in delivering services via multiple platforms (chat, video, phone).
• Strong rapport-building skills.
• Experience facilitating positive behavior changes.

Education:

• Master's degree in a behavioral health or counseling field.

Anticipated Weekly Hours: 40 Time Type: Full-time Pay Range: $66,575.00 - $142,576.00

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.