Description
We are seeking a Lead, Specialist SE to join our team at Salesforce. As a Solution Engineer, you will be responsible for presenting our Service and Support product offerings to prospects and customers based on their specific business requirements.
Your primary goal will be to use your customer service expertise to become a trusted advisor and highlight how our products can solve their customer service challenges and provide a return on their investment.
Key responsibilities include:
- Evangelizing Service Cloud value to customers and field teams
- Assessing business and operations impacted by technology
- Delivering findings including key pain points, proposed solutions, and ROI
- Contributing to the development of technical sales strategy
- Configuring and demonstrating tailored solutions
- Discussing and proposing solution architecture
- Executing enablement activities
- Collaborating with cross-functional teams
To be successful in this role, you will need:
- Minimum 3 years of experience in Pre-Sales and Services Industry
- Experience in Customer Service, Contact Centers, or Field Service industries
- Understanding of the Salesforce product suite and platform
- Knowledge of related applications, relational database, and web technology
- Basic programming experience in HTML and other web-based technologies
- Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
Some domestic travel is required.
At Salesforce, we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.