Description
iCapital is looking for a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team.
This role will serve as a senior individual contributor responsible for managing complex client relationships, leading high-impact initiatives, and delivering exceptional service across a portfolio of clients.
The ideal candidate will partner with internal and external stakeholders to resolve complex data and reporting challenges, drive operational improvements, and support strategic client objectives.
Responsibilities
- Analyze and explain portfolio performance results.
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
- Analyze private equity and hedge fund statements for input into system.
- Work with clients and partners to resolve data issues.
- Develop and strengthen client relationships through client onboarding, account setup and training, and day-to-day support and issue management.
- Set up and configure systems, manage data feeds, and create custom reports based on client-specific needs.
- Liaise with vendor partners for enhancements, system and data issues.
Qualifications
- 7+ years of experience in a related field.
- Bachelor's degree from a rigorous undergraduate program.
- Excellent customer relation skills and ability to foster and maintain effective relationships.
- Strong understanding of financial instruments.
- Experience with RIA/Wealth Management Policies, Procedures, and Client Service.
- Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity.
- Proactively assess and act upon client and company needs.
- Organized and self-motivated with the ability to prioritize tasks and meet deadlines.
- Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities.
- Comfortable with technology, software tools & applications.
Benefits
- Base salary range: $95,000 to $135,000.
- Comprehensive benefits package including employer matched retirement plan, generously subsidized healthcare, parental leave, and unlimited paid time off (PTO).
- Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.