Description
We are seeking a Senior Associate, Benefits to serve as a strategic partner in our Benefits and HR Services team. This role is focused on optimizing the delivery of benefits and HR services through advanced process management, data-driven insights, and process innovation to shape and future-proof our US-based products and experiences.
The key responsibilities of this role center on driving system and process improvements by leveraging data analytics, AI, and strategic problem-solving to redesign business workflows and enhance operational scalability.
Responsibilities:
- Lead operational process management and continuous improvement initiatives to simplify and streamline workflows across the Benefits & HR Services team.
- Support team reporting needs by extracting and analyzing data from Workday (WD), translating findings into actionable insights that inform strategic decision-making.
- Proactively identify and troubleshoot operational issues and systemic vulnerabilities, driving long-term solutions to stabilize the ecosystem.
- Partner with Product and Business teams to support enhancements, including requirements gathering, ROI assessment, and facilitating User Acceptance Testing (UAT).
- Empower the team to leverage AI tools and local automation to increase efficiency in daily tasks and innovative problem-solving.
- Manage work and initiatives in Jira, ensuring deliverables are well-managed, documented, and meet stakeholder expectations.
- Partner with stakeholders to maintain a healthy backlog of continuous improvement items and participate in team ceremonies to drive on-time delivery.
- Collaborate on end-to-end testing strategies and post-launch monitoring to confirm ROI and successful system integrations.
- Support cross-functional initiatives and provide back-up for teammates across all Benefits & HR Services functional areas as needed.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 1 year of experience in Human Resources, Benefits or Payroll administration; or, equivalent combination of related work experience and education
- At least 1 year of experience participating in technology projects, with demonstrated project management experience, overseeing initiatives from concept to completion, including effective stakeholder engagement.
- 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, or Benefits
- At least 1 year of experience participating in testing strategy, test plans, test scenarios, test cases, and overseeing User Acceptance Testing (UAT), in partnership with the client group
- At least 2 years of experience in MS Office (Outlook, Word, Excel, PowerPoint) or Google Suite such as Google Docs, Slides, Sheets, etc.
Preferred Qualifications:
- Proficiency with Workday and Salesforce.
- Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products.
- 1+ years of experience with Workday configuration or Workday integrations
- Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Business Administration, or Human Resources
- 1+ years of experience with Google Apps Script or Visual Basic for Applications (VBA)
- Strong analytical acumen with a proven ability to translate complex data sets into actionable business insights. Demonstrated track record of identifying process bottlenecks and designing efficient, scalable solutions.
- A process-improvement mindset, with a clear preference for candidates who use an analytical approach to solve problems vs. executing static operational tasks.
- 1+ years of experience with Kainos
The minimum and maximum full-time annual salaries for this role are: McLean, VA: $96,500 - $110,100 for Sr. Assoc., Benefits Richmond, VA: $87,700 - $100,100 for Sr. Assoc., Benefits
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).