Description
Tide is hiring a Site Reliability Engineering Manager to lead the SRE team that owns its reliability system.
The SRE team's mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. Success is measured by SLO attainment and the reliability members experience.
Key responsibilities:
- Lead the SRE team: hire, coach, and set clear goals
- Define SLOs: agree SLOs with service owners and run the error budget policy
- Own observability: run the observability platform 24/7 in production
- Release safely: build deployment guardrails such as canary rollouts and auto-rollback
- Build resilience: detect partner degradation early with synthetic monitoring and vendor scorecards
- Remove toil: automate manual incident work
- Fix systemically: turn post-mortem findings and incident patterns into cross-cutting platform fixes
- Measure outcomes: track SLO attainment and member-facing reliability metrics
- Support: advise product engineering teams on reliability
Requirements:
- 10+ years in software engineering or infrastructure engineering roles
- 3+ years in engineering leadership roles
- Strong knowledge of SLIs, SLOs, SLAs, and error budgets
- Hands-on experience with OpenTelemetry, Terraform, Kubernetes, AWS, and Java
- Experience with canary rollouts, auto-rollback, and auto-scaling
- Knowledge of reliability patterns such as retries, backoffs, DLQs, and feature flags
Benefits:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave
- Personal L&D budget of 500 EUR per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options