Description
Job Summary
The Travel Manager Americas is accountable for the strategy, operations, and optimization of MongoDB's corporate travel program across the Americas region. This role requires a consistent, cost-effective, and employee-centric travel experience while maintaining compliance with global travel & expense (T&E) policy and regional regulatory requirements.
Key Responsibilities
Travel Program Strategy & Governance
- Develop and implement the Americas travel program, aligned to global T&E policy and mobility strategy.
- Adapt global travel policies to meet regional requirements, including tax, labor, safety, visa, and regulatory needs.
- Serve as the primary regional escalation point for travel-related issues.
Supplier & Vendor Management
- Manage regional relationships with travel suppliers, including Navan, airlines, hotel chains, and car rental providers.
- Support sourcing, RFPs, and contract renewals in partnership with Procurement.
- Monitor supplier performance against SLAs, cost targets, and traveler satisfaction metrics.
Financial & Cost Management
- Drive cost optimization through preferred supplier adoption and traveler behavior change.
- Partner with Finance on budgeting, forecasting, and savings initiatives.
- Monitor leakage, out-of-policy spend, and compliance trends.
Traveler Experience & Support
- Ensure a seamless, inclusive, and regionally relevant traveler experience.
- Define traveler communications, guidance, and self-service resources.
- Oversee issue resolution related to disruptions, escalations, or complex bookings.
Risk, Duty of Care & Compliance
- Partner with Security and Legal to support duty of care obligations.
- Ensure regional alignment with traveler tracking, emergency response, and travel risk management.
- Support audits and internal controls related to travel and expense programs.
Stakeholder Management
- Serve as the regional point of contact for business leaders and HR partners.
- Collaborate with Meetings & Events, Mobility, and People Ops teams.
- Contribute to global travel governance forums and working groups.
Skills & Experience Required
- 6–10+ years of experience in corporate travel, mobility, or T&E management.
- Experience managing a multi-country travel program, ideally across the Americas.
- Strong vendor management and stakeholder communication skills.
- Proven ability to manage cost, compliance, and traveler experience simultaneously.
- Experience working in a global or matrixed organization.
- Familiarity with travel booking tools, expense platforms, and travel data analytics.
- Knowledge of regional tax, employment, and travel regulations (especially LATAM).
- Strong experience in developing processes, documentation, and standard operating procedures from the ground up.
- Highly articulate with excellent verbal and written communication skills.
- Strong organizational and problem-solving skills.
- Experience with Navan, Concur, NetSuite, Brex, Amex, and Google Sheets is a plus.
Success Metrics (KPIs)
- Travel cost savings vs. baseline.
- Policy compliance rate (booking and expense).
- Preferred supplier adoption.
- Traveler satisfaction (CSAT/NPS or survey scores).
- Reduction in travel disruptions and escalations.
- On-time delivery of regional initiatives.