Description
We're seeking a Digital Employee Experience Collaboration Engineer to join our team. You'll deliver outstanding collaboration services to the enterprise, demonstrating our SaaS product suite, which includes Slack, Google Workspace, O365 (Microsoft Teams), and other applications like Miro, Asana, and Smartsheet.
Responsibilities:
- Manage, operate, and maintain the enterprise collaboration stack across SaaS products
- Implement scalable end-to-end automations for high-volume administrative processes and user lifecycles
- Implement best practices, standards, and governance controls for AI/ML technologies and enterprise automation services
- Build and implement new AI-driven products and features aligned with the organizational roadmap
- Implement shift-left automation strategies to empower Tier 1/Tier 2 support and reduce engineering operational load
- Lead the design, deployment, and operational support for integrations with enterprise AI platforms
- Serve as an escalation point for Tier 3 and Tier 4 technical support
- Monitor system health, uptime, performance indicators, and Mean Time to Resolution (MTTR)
- Coordinate global operations, maintaining handoffs across time zones
- Collaborate closely with Workday's IT engineering and security organizations
Requirements:
- 8+ years of hands-on experience in IT engineering, platform administration, or enterprise systems engineering
- Hands-on experience or interest in integrating enterprise AI tools and third-party SaaS products with enterprise collaboration stacks
- Deep administrative expertise across core collaboration platforms, specifically Google Workspace, Slack Enterprise Grid, and Microsoft 365 / MS Teams
- Demonstrated proficiency in architecting automated workflows and scripts using Python, PowerShell, Google Apps Script, REST APIs, and command-line administration tools
- Proven experience operating as an escalation point for complex L3/L4 technical issues, incident management, root cause analysis, and ticketing systems
- Bachelor's degree in Computer Science, Information Technology, or a related technical field
Nice to Have:
- Ability to coordinate across global operations and maintain seamless daily handoffs across time zones
- Strong drive to implement operational automation that empowers Tier 1 and Tier 2 support teams
- Excellent written and verbal communication skills
- History of balancing multiple competing priorities simultaneously in a fast-paced technology environment
Salary: $130,700 USD - $196,100 USD per year