Description
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform.
Responsibilities:
- Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
- Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
- Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
- Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
- Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
- Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
- Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.
Requirements:
- 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
- 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
- Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
- Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
- Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
- Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
- Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
- A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.
Compensation: The expected salary range for this role is USD $119,328 - $149,160.