Description
Join Salesforce as a Slack Success Guide and help customers launch and adopt Slack successfully. You will educate customers on features and functionality, work closely with them to understand their business needs, and collaborate with internal stakeholders to drive product adoption and customer transformation.
Responsibilities:
- Educate customers on features and functionality through 1:1 engagements
- Work closely with Slack customers to understand their motivation, business drivers, and strategic goals
- Collaborate with key business and technical stakeholders across customer organizations to drive product adoption and customer transformation
- Analyze qualitative and quantitative customer data to produce insights and create a clear point of view
- Build positive relationships with internal and external stakeholders to drive faster time to value for customers
- Facilitate workshops with customers on best-known practices
- Contribute to the library of customer success assets and thought leadership
- Transform customers into passionate advocates who excel in Slack solutions
Requirements:
- 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting roles
- Passionate about the future of work and positively impacting the working lives of people in large organizations
- Strong leadership, committed priority management, and high emotional intelligence
- Proven track record of excelling in fast-paced environments and taking initiative
- Experience in an enterprise solutions sales environment and ability to partner with Account Executives is preferred