Description
Make a Difference – Join Our Leidos TRICARE Team in Naples, Italy!
We are seeking a TRICARE Beneficiary Services Representative (BSR) to join our team. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment via systems like Defense Online Enrollment System (DOES) and MHS Genesis
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
- Provide basic claims status updates and support
- Lead informational sessions for various events
- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems
- Evaluate the level of assistance needed and refer or escalate complex issues as needed
- Comply with all HIPAA regulations and maintain confidentiality and proper handling of Protected Health Information (PHI)
- Assist with remote support, train new team members, and other duties as assigned
Requirements:
- Bachelor's degree in a related field OR Associate's degree in a related field PLUS 4 years of health-related experience OR Major certification in a related field PLUS 4 years of health-related experience OR High school diploma PLUS 8 years of health-related experience
- U.S. Citizenship
- SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)
- Must have a Missione Visa and Soggiorno permit
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- 3+ years of customer service experience
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims
Salary: $32,000 per year