Associate Laboratory Project Services Manager

We are seeking an Associate Laboratory Project Services Manager to join IQVIA Laboratories business in a remote position.

As an Associate Laboratory Project Services Manager, you will be managing all laboratory aspects of assigned clinical trial projects for a customer or a specific program for a customer. You will act as the main point of contact for the customer after study award and throughout the entire study lifecycle (startup, maintenance, closeout), while ensuring work is conducted in line with standard operating procedures, policies, and good practices.

Responsibilities:

• Facilitating seamless study set-up including protocol and budget review, leading meetings, develop and implement project plans, milestone, risk, issue, and action logs.
• Participating in the proposal and business development process including bid defense meetings.
• Monitoring the Project Management Plan, timelines, deliverables, and manage study documentation throughout the project lifecycle including filing into eTMF.
• Managing study scope changes and budget monitoring quality of the study and any service-related issues, implementing changes as required.
• Building and owning the customer relationship, facilitating communication, collaborating with all operational areas within the company.
• Coordinating customer survey follow up and ongoing health checks to support customer relationship building.
• Representing the company at Investigator meetings and other internal/external face to face meetings.
• Establishing regular lines of communication with sites to manage on-going project expectations and issues.

Requirements:

• Bachelor's Degree Life Sciences and/or related field preferred.
• 2+ years of clinical or research industry experience, including 1 year project management/project set up experience preferred.
• Or equivalent combination of education, training and experience may be accepted in lieu of degree.
• Experience in successfully leading Phase I-IV clinical trials preferred.

Knowledge, Skills and Abilities:

• Working knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.).
• Working in a fast-paced environment while possessing strong organisational skills and a demonstrated ability to meet deadlines.
• Demonstrating computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar centralised laboratory systems.
• Establishing and maintaining effective working relationships with coworkers, managers, and customers.
• You will be required to work directly with IQVIA departments, teams, support functions and stakeholders located across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.

What We Offer:

We put our employees at the centre of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social wellbeing so they can thrive at home and at work, at any stage of their wellbeing journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.