Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Tax Operations team works closely with clients, agencies, and internal teams such as onboarding, customer care, and banking. Our primary focus is ensuring compliance with US payroll tax filing and deposits for clients.
The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team. This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience. In addition, the Tax Specialist will serve as a key contributor to larger team and organisational initiatives to drive improvement and efficiency as we continue to grow.
Responsibilities
- Perform routine payroll tax profile audits of existing clients to ensure accuracy
- Process payroll corrections to prepare for amendments and communicate summaries of the corrections to clients
- Complete monthly New Hire Reporting to state agencies
- Assist in monthly, quarterly and annual tax filing audits
- Communicate with clients regarding missing or invalid account information
- Maintain individual performance to meet established team goals and OKRs
- Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations
- Participate in various processes and initiatives to ensure accurate payments and filings of client taxes
Requirements
- Any Bachelor’s Degree
- 1 to 6 years experience working in a similar role or closely related field
- Knowledge of US payroll taxes including federal, state, local and paid family leave
- Prior experience in a customer service role
- Excellent written and verbal communication skills
- Ability to adapt to change and varying job responsibilities
- Effectively manage time and self-start projects
- Comfortable working with sensitive/confidential information
- Proficient in Microsoft Excel
Hybrid Role
- This is a hybrid role with 2 days per week in the Chennai office.
- The timings for the role would be 3 PM to 12 AM IST