Description
We are seeking an Operational Support Analyst to support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution.
Accountabilities
- Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
- Collaborate with teams across the bank to align and integrate operational processes.
- Identify areas for improvement and provide recommendations in operational processes.
- Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
- Develop reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practice in banking operations.
- Participate in projects and initiatives to improve operational efficiency and effectiveness.
Analyst Expectations
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Likely to have responsibility for specific processes within a team.
- May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
- Manage own workload, take responsibility for the implementation of systems and processes within own work area, and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
- Make judgements based on practice and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
- Build relationships with stakeholders/customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.