Description
TaskUs is seeking a Teammate to provide exceptional customer experience to its clients. As a Teammate, you will receive inbound and/or place outbound calls, provide accurate and timely responses for inquiries coming through email and live chat support channels, filter content from the client's website, perform data and research functions, provide support through known basic troubleshooting techniques, manage and resolve customer complaints, identify and escalate priority issues, route calls to the appropriate resource, and document all information on customer interaction according to standard operating procedures.
The ideal candidate will have experience in phone, email, and live chat support, as well as strong verbal and written communication and comprehension skills. They should be computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns is required.
The successful candidate will be self-motivated, able to work independently, and contribute to cross-functional and global teams. They should be flexible and able to quickly adjust to frequent process and information changes, and work under pressure.
TaskUs offers competitive industry salaries and comprehensive benefits packages, including a People First culture that prioritizes employee well-being.