Description
We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Pharmacy Technician I role at Oak Street Health involves acting as a liaison between patients, providers, and pharmacists, providing exceptional customer service, and exercising empathy with patients.
Core Responsibilities:
- Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated
- Contact patients and assist/remind them in obtaining refills on their medications from their respective pharmacy
- Make outbound calls to pharmacies on behalf of patients when needed
- Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills
- Utilize electronic medical record platform to send requests and updates to field care teams
- Document clear and precise information into applicable electronic platforms
- Capture and document all patient requests prior to ending the call
- Monitor the CareReq queue to ensure the completion of any open requisitions
- Arrange transportation for center visits
- Schedule off-cadence or requested patient appointments
- Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns
- Execute prescription requests according to up-to-date process standards and policies
- Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected
- Meet and exceed departmental metrics; stay informed of changes and updates to department metrics
- Responsible for maintaining licensure and certification
- Complete all Continuing Education expectations
- Other duties as assigned
Remote Work Requirements:
- Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment required as well as reliable dependent care during working hours
- Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
- Ability to participate in classroom-style remote training sessions
- An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
Career Development Opportunities:
The career path from Pharmacy Technician I to Pharmacy Technician II includes:
- A minimum tenure of 6 months in the Pharmacy Technician I role
- Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
- Demonstration of a strong desire to learn and grow in their role
- Meet “Exceptional” performance metrics for a minimum of 3 consecutive months
- Demonstrate proven reliability and satisfactory attendance
What are we looking for?
- Minimum 1 year of retail pharmacy experience required
- Active Pharmacy Technician License in the state of residence
- Certified Pharmacy Technician (CPhT) certification required
- High school diploma or equivalent required
- Bilingual Spanish preferred, medical Spanish a plus
- Strong working knowledge of MS Office and Google Suite preferred
- Ability to execute daily responsibilities with minimal supervision
- Demonstrated ability to deliver high-quality customer service
- Deliver confident and professional service to Oak Street Health patients and internal partners
- US work authorization
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $17.00 - $31.30
Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.