Description
We are seeking a ServiceNow Senior Developer to support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The successful candidate will perform configuration, development, support, and maintenance of the ServiceNow implementation.
Responsibilities:
- Support the standup, configuration, and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.
- Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
- Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
- Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
- Coordinate and support application and platform upgrades.
- Assist with design, creation, and cataloging of business process flows.
- Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
- Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
- Identify trends and find patterns in unstructured and semi-structured customer data.
- Interact with the customer to address Systems Engineering technical considerations and associated problems.
- Develop, configure, and customize the ServiceNow platform to fit business requirements.
- Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Design and build ServiceNow Applications and integrations.
- Provide strong development and project support.
- Follow documentation best practices.
- Collaborate with cross-functional teams.
- Review and apply UI/UX requirements.
- Utilize available programming methodologies and languages.
- Support data migration.
- Design and implement solutions following established Configuration Management policies.
- Integrate data from multiple data sources into a unified CMDB.
- Mentor junior developers.
Requirements:
- US Citizenship.
- Active DoD Secret clearance.
- Hold an active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+).
- Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience.
- At least 6 years of experience with the design, development, and support of technology infrastructure.
- At least 4 years of ServiceNow development.
- Experience with ServiceNow upgrades.
- Excellent customer service skills.
- Ability to multi-task and self-assign work.
- Strong communication skills.
- Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
Preferred Qualifications:
- ServiceNow Certified Application Developer.
- Experience or familiarity with Agile development and testing methodology.
- Exposure to ServiceNow applications.
- Experience with JIRA, Git, and Confluence.
- Understanding of ITIL foundation or ITIL certified.
- AWS cloud and ServiceNow certifications.