Description
We are seeking a Housing Officer to join our team at Wandle Housing Association. You will manage and own a neighbourhood housing patch, delivering a visible, customer-focused housing management service, building strong relationships with residents and stakeholders to sustain successful tenancies and thriving communities.
Key responsibilities include:
- Managing tenancy-related matters, including tenancy breaches, tenancy changes, safeguarding concerns, estate issues, legal enforcement, and resident support interventions.
- Providing proactive customer support and problem resolution, responding to resident enquiries, conducting tenancy visits, coordinating with internal and external partners, and ensuring customers receive timely, effective solutions and support.
Requirements:
- Proven tenancy management knowledge and experience, including tenancy enforcement, tenancy changes, neighbourhood management or housing-related casework.
- Strong customer service and communication skills, with the ability to engage professionally with residents, partners and colleagues.
- Experience managing complex cases and competing priorities while meeting deadlines and maintaining high-quality service delivery.
- Knowledge of safeguarding, vulnerability, domestic abuse, anti-social behaviour or other resident welfare issues and the appropriate interventions.
- Excellent relationship-building and partnership-working skills to achieve positive outcomes for customers and communities.
Desirable: Housing qualification (CIH or equivalent) or relevant Housing experience.
Wandle offers great benefits across the business. The salary for this role is £38,750 per annum.