Description
We are seeking a Strategic Account Manager to join our team at TransPerfect Legal, a leading provider of multilingual legal support services. As a Strategic Account Manager, you will be responsible for managing and maintaining a healthy book of business, serving as the first point of contact for existing legal clients, and providing excellent customer service and consultation services.
Responsibilities:
- Manage and maintain a portfolio of client accounts, ensuring excellent customer service and consultation services
- Serve as a liaison between clients, Sales Directors, and internal teams to ensure client expectations are met and managed
- Creatively problem solve to improve current and new business development strategies
- Maintain and strengthen relationships within existing accounts
- Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
- Educate current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information
- Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
- Track new and existing revenue within assigned accounts by service type
- Assist in sales support business development tasks, such as prospect and client research, meeting preparation, presentations, and quarterly reports
- Compose or generate a variety of materials, such as SOWs, RFPs, sales reports memos, letters, etc.
- Develop project budgets and create proposals
- Provide support to team members and perform other special projects or duties as required
Requirements:
- Bachelor's Degree
- 1-3 years of direct work experience in the legal industry, account management, or the equivalent
- Ability to build and maintain lasting relationships with clients
- Exceptional verbal communication and presentation skills
- Excellent problem-solving ability and organizational skills
- Ability to work within a team and at all levels of management
- Understanding of the legal industry, including eDiscovery and all phases of the EDRM
- Strong interpersonal and effective time management skills
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. The compensation starts at $40,000, with eligibility for a bonus.