Description
We are seeking a Customer Service Specialist II to support the New York State Department of Health Medicaid Management Information System (MMIS) program. As a Customer Service Specialist II, you will provide support via telephone and/or internet to resolve routine issues and respond to customer inquiries.
Responsibilities:
- Takes and processes transactions by telephone, internet and correspondence from customers and representatives
- Enters and maintains database records of customer profiles and prepares and maintains status reports
- Acts as liaison for customers
- Maintains knowledge of company products and customer service processes
Requirements:
- 2+ years of customer service experience
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Strong telephone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task and manage time effectively
Location: Hybrid and on-site at 22 Corporate Woods, Albany NY
The likely hourly rate for this position is between $18.70 - $25.30.