Description
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
Responsibilities:
- Lead by example and validate the quality of the in-store customer experience
- Maximize results and achievement of Key Performance Indicators (KPIs)
- Ensure positive customer experience and promotion of services offerings
- Participate in inventory management and cycle counts
- Support in maintaining organizational integrity of the back of house
- Proficient in using point-of-sale systems and inventory management software
- Support in mitigating internal, external, and administrative loss of product
- Participate in identifying and escalating opportunities, gaps, risks, and roadblocks
- Participate in the maintenance of Mejuri's brand standards of visual presentation, cleanliness, and functionality
- Support with validating the integrity of all display forms, graphics, furniture, and decor items
- Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices
- Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness, and functionality are upheld
- Flag, identify, and action any inefficiencies
- Participate in the successful integration of new talent to our store teams
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs
- Build healthy relationships with our people and establish a positive and engaging work environment
- Adhere to and validate our policies and compliance practices
Requirements:
- Experience in a high-volume retail environment
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability to identify potential challenges and develop action plans
- Ability to stand for 8 hours, lift up to 50 lbs
- Must be able to work evenings, weekends, and holidays
Benefits:
- Paid sick days
- Monthly retail bonus program
- Regular feedback via performance reviews
- A robust in-house retail learning program
- Generous product discount