Description
We are looking for an enthusiastic, organised, sales-driven Lead Consultant to assist in leading the team at our flagship Soho Home store & members space in London.
The successful candidate will be responsible for assisting the General Manager in the day-to-day running of the space, managing all aspects in their absence, and delivering a seamless, ‘second to none’ customer service experience.
Main duties include:
- Supporting the Manager and Assistant Manager by leading the team in their absence
- Leading morning briefs and empowering and driving the team to achieve sales
- Managing daily cash up and closure of the store in the absence of the Management team
- Demonstrating outstanding customer service and impeccable product knowledge on Soho Home products
- Working alongside the management team to drive sales and KPI’s, accurately reporting data back to relevant teams
- Ensuring daily replenishment is up to date and in line with visual standards
- Delegating tasks to ensure the successful running of day-to-day store operations
Requirements:
- Proactive & can-do attitude
- Previous Retail Supervisor/Senior Sales experience
- Ability to think on their feet to quickly resolve queries and issues
- Excellent communication skills at all levels
- Accountability and responsible approach
- Warm and friendly manner
- Confident working within a team and also individually
- Leads by example
- Experience in Furniture and lighting is preferred
Benefits include:
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Pension Scheme
- 3 days paid a year to support a charity of your choice
- Cookhouse & House Tonic programmes
- Team Events
- Generous Retail Discount
- Retail Commission