Description
We are seeking a Product Design Director to lead our Concierge Products team, part of the Experience Design organization.
The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. You will lead the Velocity Black experience, other concierge experiences, and the back-end agent experiences. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping, and dining offerings to consumers globally.
Your role will drive differentiated vision and lead teams to craft exceptional end-to-end native experiences that allow Capital One to win at the top of the market. You will work closely with craft leads, designers, and cross-functional teams to push creative boundaries while ensuring business impact and customer value.
Role Expectations
As a Director of Concierge Products, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.
Expected Competencies:
- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
- Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
- Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.
- Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors, and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
- Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions.
- Collaboration: Connect the dots across teams, portfolios, platforms, and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design.
- Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence senior stakeholders, and achieve impactful results.
Basic Qualifications:
- At least 8 years of experience in a product design role
- At least 3 years of experience leading design teams
Preferred Qualifications:
- 10+ years of experience in product design role
- 5+ years of experience leading design teams
- Experience in a design toolkit that spans product design, service design, design strategy, and content design
- Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
- Experience working within a design system
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
- Expertise with design and prototyping tools such as Figma
- Experience managing an interdisciplinary design team
- Proficiency in business case development, grounding product and user experience decisions to business value
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations
- Exceptional people management and development skills
Salary Information:
The minimum and maximum full-time annual salaries for this role are: Cambridge, MA: $230,400 - $263,000 McLean, VA: $230,400 - $263,000 New York, NY: $251,400 - $286,900 Richmond, VA: $209,500 - $239,100
Benefits:
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.