Description
Diageo is seeking a Quality Governance Specialist to join their Supply Chain & Manufacturing team.
As a Quality Governance Specialist, you will play a crucial role in ensuring the quality and food safety standards across assigned manufacturing sites.
Key Responsibilities:
A. Regional Quality Governance
- Support implementation and governance of Quality and Food Safety standards across assigned manufacturing sites.
- Monitor and review site Quality performance against defined regional KPIs, standards, and objectives.
- Support periodic Quality performance reviews with Unit Quality and manufacturing leadership teams.
- Support deployment of Regional and Corporate Quality initiatives at site level.
B. Quality Performance & Data Analytics
- Analyse regional Quality data, consumer complaints, deviations, audit findings, process performance, and Quality KPIs.
- Develop and maintain appropriate dashboards, reports, and management summaries for Regional Quality reviews.
- Use data and trend analysis to identify emerging risks and prioritise improvement opportunities.
- Track Quality improvement plans and evaluate the effectiveness and sustainability of actions.
C. Problem Solving, RCA & CAPA
- Support and lead investigations of significant or recurring Quality issues across manufacturing sites.
- Facilitate structured problem-solving using appropriate tools such as 5 Why, Fishbone, FMEA, DMAIC, Pareto, and CAPA.
- Review CAPA effectiveness and challenge inadequate or ineffective actions.
- Identify opportunities to replicate successful corrective actions across other sites.
D. Quality Systems, Food Safety & Compliance
- Support implementation, maintenance, and improvement of Quality and Food Safety Management Systems.
- Provide guidance to Unit Quality teams on Quality standards, procedures, regulatory requirements, and system expectations.
- Support internal, external, certification, customer, and corporate Quality audits.
- Monitor audit findings, action plans, closure, and effectiveness.
- Support Management of Change, risk assessment, deviation management, and Quality incident processes.
- Identify systemic compliance gaps and drive regional improvement actions.
E. Site Support & Quality Improvement
- Conduct periodic Quality assessments and site visits to evaluate Quality system effectiveness and implementation.
- Support sites in improving Quality maturity and capability.
F. Consumer & Market Quality
- Support investigation and resolution of significant market and consumer Quality complaints.
- Analyse market/retail Quality data to identify trends, recurring issues, and potential systemic risks.
- Ensure effective corrective and preventive actions are implemented for market Quality issues.
Benefits:
- Competitive Rewards and Benefits package
- Flexibility to manage your wellbeing and balance your priorities
- Opportunity to work with a diverse and talented team
Requirements:
- 4-7 years of experience in Food Technology/Chemical Engineering from FMCG & Beverage industry
- BSc/MSc in Food Tech, Biochemistry, Chemistry, BE/B.Tech M.Tech- Food Tech