Description
At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care.
As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients.
Responsibilities:
- Patient Safety
- Pharmacy Professional Practice
- Regulatory Requirements
- Quality Assurance
- Customer Service
- Inventory Management
- Workflow Management excluding final prescription verification
Key Components:
- Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
- Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff
- Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy
- Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
- Seek new ways to grow, collaborate with others, and deliver better outcomes
Primary Job Duties & Responsibilities:
Customer Service
- Greet each customer in a courteous and professional manner both in-store and at the drive-thru window
- Assist all pharmacy and front store customers with their questions and concerns
- Answer telephone with a warm and friendly greeting
- Request additional help and work with others to find solutions when needed to maximize customer satisfaction
Regulatory
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Communicate with customer/patient while protecting their confidential drug information
- Comply with all federal and state laws, rules, and regulations
- Comply with all CVS policy and standard operations procedures (SOPs) at all times
Pharmacy Operations
- Adhere to CVS workflow and ensure standards are maintained at all times
- Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions
- Resolve third-party rejections and complete any manual claim forms
Counseling under the direct supervision of a licensed pharmacist:
- Offer to counsel and direct customer to pharmacist if necessary
- Field any medical questions when appropriate
- Communicate and interact with all healthcare professionals to provide optimal care
Leadership
- Communicate with Field Management and Corporate as needed
- Participate in all required store operational meetings
- Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards
Education:
- High School Diploma or General Equivalent Development (GED)
- Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
- Other License(s): active Pharmacy Intern license in state where district is located
Prior Relevant Work Experience:
- Required – 0 to 3 years
- Preferred – 3 to 5 years
Essential Qualifications, Essential Functions & Preferred Qualifications:
- Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS
- Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours
- Strong communication and presentation skills