Description
At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you will be the heartbeat of our space, providing outstanding hospitality and blending friendly, attentive service with cutting-edge digital innovation.
The Guardian of Trust & Accuracy: You will execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
The Digital Concierge: You will educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
The First-Line Consultant: You will identify needs by actively listening, and pair them with the right digital tools or banking solutions to help clients succeed.
The Hospitality Lead: You will greet customers, ensure no one feels like just a number, and balance efficiency with warmth.
What You Bring
- A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
- Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
- Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
- Adaptability: You enjoy a fluid workspace where you might move from a cash drawer to a digital demo in minutes.
- Curiosity: You want to know the why behind the how and are always looking for ways to improve the customer journey.
Why Join Us? This isn't just a job,it’s work with a mission. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.
The Perks
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- And much more!
Essential Functions
- Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
- Available to work a flexible schedule, including weekends, with hours and days subject to change.
- While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
- Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
- Lifting up to 25 pounds and moving/standing for extended periods of time
- Regular and consistent attendance