Description
Join Cedar Gate Technologies, an IQVIA business, as a Senior Client Delivery Representative and play a critical role in delivering impactful solutions for strategic clients.
You will lead complex implementations, collaborate with executive stakeholders and cross-functional teams, and guide projects from planning through deployment.
Responsibilities:
- Lead complex enterprise client implementations from kickoff through deployment, ensuring successful outcomes and client satisfaction.
- Serve as a trusted advisor to senior client stakeholders, aligning solutions to strategic business objectives.
- Define project scope, delivery plans, and key milestones to drive successful execution.
- Manage multiple projects and workstreams, mitigating risks and resolving issues proactively.
- Drive executive-level governance, stakeholder communication, and delivery accountability.
- Partner with Product, Engineering, Implementation, and Client Success teams to ensure seamless delivery.
- Translate business requirements into clear functional and technical specifications.
- Deliver data-driven insights and strategic recommendations that maximize client value.
- Facilitate executive presentations, project reviews, and strategic discussions.
- Mentor team members and support continuous improvement of delivery processes and best practices.
- Lead cross-functional teams through influence, collaboration, and effective decision-making.
Requirements:
- 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics, population health, value-based care, revenue cycle management, or a related healthcare domain.
- Proven experience leading complex enterprise client implementations involving cross-functional teams, multiple stakeholders, and executive-level visibility.
- Strong understanding of healthcare operations, healthcare technology implementations, and data-driven business solutions.
- Demonstrated success managing relationships with senior client stakeholders and influencing decision-making at the executive level.
- Experience driving project governance, risk management, issue resolution, and stakeholder communications across multiple concurrent initiatives.
- Exceptional written, verbal, presentation, and interpersonal communication skills.
- Strong organizational, analytical, and problem-solving abilities, with a proven track record of delivering results in fast-paced environments.
- Bachelor's degree or equivalent combination of education and relevant experience.
- PMP, Agile, Six Sigma, or comparable project management certification, or active pursuit of a similar certification.
- A Master's degree in Business, Healthcare Administration, Public Health, or a related field is considered a plus.
- Ability to travel occasionally for client meetings and company events.
- Experience implementing healthcare SaaS, analytics, population health, value-based care, or revenue cycle solutions is highly preferred.
- Experience facilitating solution design, requirements gathering, and implementation planning sessions is beneficial.
- Familiarity with healthcare data, reporting, analytics, and data integration concepts is desired.
- Experience using enterprise project management tools such as Jira, Smartsheet, or Microsoft Project would be an asset.
- A background in management consulting, healthcare advisory services, or business transformation initiatives is welcomed.
The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00.