Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.

As an Engineering Manager, SRE, you will:

Lead: Hire, coach, and set clear goals for the SRE team.
Define SLOs: Agree SLOs with service owners and run the error budget policy.
Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.
Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.
Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.
Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.
Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
Measure outcomes: Track SLO attainment and member-facing reliability metrics.
Support: Advise product engineering teams on reliability.

An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions
A Professional who wants to own real systems in production and be measured on outcomes
10+ years in software engineering or infrastructure engineering roles
3+ years in engineering leadership roles
Strong knowledge of SLIs, SLOs, SLAs, and error budgets
Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry
Experience using Terraform
Working knowledge of Kubernetes, AWS, and Java
Experience with canary rollouts, auto-rollback, and auto-scaling
Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags
The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives
Experience running blameless retrospectives that uncover the root cause of complex issues

Site Reliability Engineering Manager

Skills