Description
We are seeking an accomplished and forward-thinking technical leader to join our Risk Intelligence organisation as the Tech Lead – Site Reliability Engineering (SRE) for the Risk Screening Product Line. Based in Nottingham, UK, this role will lead the reliability engineering function for critical Screening applications supporting the EMEA region.
The successful candidate will be accountable for ensuring the availability, scalability, performance, and security of business-critical platforms while driving operational resilience and service excellence across a complex, cloud-native technology landscape.
Technical Ownership for Identity & Fraud Platforms
- Lead 24×7 reliability operations for Screening services, ensuring uptime, performance, and compliance across WC1 and World Check verify Applications.
- Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs.
- Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized.
- Drive automation-first mindset across incident response, deployment, compliance, and observability.
- Collaborate with product and engineering teams to embed non-functional requirements and secure-by-design principles into delivery pipelines.
- Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication.
- Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services.
People Leadership
- Lead and mentor a team of SRE engineers, fostering a culture of ownership, learning, and engineering excellence.
- Drive career development, performance management, and technical capability growth across the team.
- Collaborate with HR and Talent teams to build local hiring pipelines and support workforce planning.
- Promote well-being and psychological safety within the team; ensure compliance with health and safety standards.
- Represent Nottingham site in global SRE forums; contribute to offshore strategy and location planning.
- Partner with vendors and staffing partners to manage workforce augmentation and ensure delivery quality.
- Support BCP/DR planning and ensure site-level operational readiness for critical events.
Requirements
- 8+ years in production operations, SRE, or DevOps roles, with at least 3+ years in a people management capacity.
- Proven experience managing cloud-native services on Azure and AWS.
- Strong understanding of SRE principles (SLOs, SLIs, error budgets, incident response).
- Hands-on experience with container orchestration (Kubernetes, Docker).
- Proficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins).
- Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry).
- Experience working with identity platforms and/or fraud detection systems.
- Excellent communication and stakeholder management skills; ability to influence across technical and business domains.
- Strong analytical mindset with a focus on measurable outcomes and continuous improvement.