Medical Administrator/Receptionist

We are seeking a part-time Medical Administrator to join our friendly GP practice team. The successful candidate will work Thursday and Friday, 8am-6:30pm, with potential for more hours upon review. You will have GP surgery experience and knowledge of SystmOne.

As a Medical Administrator/Receptionist, you will be part of our surgery team delivering healthcare to our patients in a friendly and efficient manner, face-to-face, on the phone and online. Your main duties will include:

• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Managing the surgery email account and ensuring that all emails are answered in a timely manner
• Processing new patient registrations
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
• Advising patients of relevant charges for non-NHS services, accepting payment and issuing receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Providing clerical support to GPs and the wider healthcare team
• Understanding and disseminating NHS wider policies to patients when requested
• Undertaking any other additional duties appropriate to the post as requested by the management team
• Supporting the practice team with patient wellbeing events such as patient coffee mornings/drinks

We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required.

The salary for this position is £15.50 per hour.

Job Requirements:

• GCSE grade A to C in English and Maths
• Experience of working with SystmOne
• Experience of using the Electronic Referral System (eRS)
• Experience of using Accurx is desirable

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.