Description
As a Technical Support Engineer (Finance) at Adyen, you will become an expert in Adyen's finance and treasury products, helping merchants troubleshoot technical and financial issues and get the most out of our products.
You will work closely with merchants to investigate issues across APIs, integrations, and financial processes, and partner with Product and Engineering teams to resolve complex problems and improve our products.
Your team is highly merchant-focused and operates across time zones using a follow-the-sun model. A strong understanding of financial processes, technical troubleshooting skills, and a customer-focused mindset will be key to succeeding in this role.
Responsibilities:
- Be the first point of contact for merchants and commercial teams for financial-related issues.
- Educate and advise merchants' financial teams on how to best gain value from our platform, products, and features.
- Receive and analyze merchant pain points and work closely with Adyen's Finance Product and Development teams to improve or build new products to facilitate merchants' operations.
Requirements:
- At least 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a banking or Fintech environment.
- Strong analytical skills and interest in financial products for the payments industry.
- Strong commercial acumen and ability to communicate effectively with merchants.
- Excellent written and verbal communication skills in English.
- Advanced level of proficiency with MS Excel.
Benefits:
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
- Flexible work arrangements.
At Adyen, we value diversity and inclusion. We encourage candidates to apply if they meet most of the qualifications.