Description
We are seeking a highly organised, proactive, and experienced Senior Administrator to join our busy and friendly practice, Cloister Road Surgery.
The successful candidate will play a key role in ensuring the smooth day-to-day operation of administrative services across the practice. They will lead and support a team of administrators while delivering efficient, patient-focused services that contribute to high standards of care, regulatory compliance, and practice performance.
Main duties of the job
The role involves overseeing patient registration processes, clinical recall programmes, document management, workflow allocation, referral processing, prescription support, and the maintenance of accurate patient records using SystmOne. The post holder will also support the achievement of Quality and Outcomes Framework (QOF) targets and other contractual requirements through effective patient recall and engagement processes.
As a Senior Administrator, you will act as a point of escalation for administrative queries, contribute to service improvement initiatives, support staff development, and work collaboratively with clinicians, management, and external agencies to ensure safe, efficient, and high-quality patient care.
Job responsibilities
- Provide day-to-day supervision and support to the administration team.
- Oversee patient registration and registration workflow processes.
- Manage document scanning, coding, and workflow allocation through SystmOne.
- Coordinate and monitor recall programmes including QOF recalls, cytology recalls, immunisation recalls, NHS Health Check recalls, learning disability recalls, and diabetes recalls.
- Support the management of appointment scheduling and patient communications.
- Process referrals, prescriptions, and clinical administration tasks.
- Maintain accurate and up-to-date patient records in accordance with information governance requirements.
- Liaise with external organisations regarding the archiving and retrieval of patient medical records.
- Monitor administrative performance and identify opportunities to improve efficiency and patient experience.
- Support practice manager and partners in achieving operational and service delivery objectives.
- Assist with staff training, induction, and development of administrative procedures.
- Promote a culture of quality improvement, teamwork, and patient-centred care.
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
- Work effectively with individuals in other agencies to meet patients' needs.
- Effectively manage own time, workload, and resources.
Person Specification
- Qualifications: GCSEs (or equivalent)
- Experience: Experience working within a GP Practice, experience using SystmOne, knowledge of QOF and patient recall systems.
- Desirable: Experience supervising or mentoring administrative staff within a healthcare setting.
Benefits
- Competitive salary (negotiable)
- Permanent, full-time position
- Opportunity to work in a friendly and supportive team environment
- Professional development and training opportunities